Terms of sale
Terms of Sale
These Terms of Sale apply to all purchases made through the Kala Living website. By placing an order, you agree to these terms.
1. Seller Information
Legal name: Rithika Rajeev
Trade name: Kala Living
GSTIN: 32FTFPR6731E1ZO
Website: shopkalaliving.com
Email: support@shopkalaliving.com
Business address:
Bethel Suloko Jacobite Syrian Church Complex
Perumbavoor, Ernakulam
Kerala 683542
India
2. Products
We make every effort to describe and display our products accurately.
Because many Kala Living products are handmade, handwoven, naturally dyed, or artisan-produced, slight variations in colour, texture, weave, dimensions, and finish may occur. These variations are part of the handmade nature of the products and are not necessarily considered defects.
3. Orders
When you place an order, you are making an offer to purchase the products in your cart.
An order is accepted once payment has been successfully processed and the order has been confirmed by us.
We reserve the right to cancel or refuse an order where there is a pricing error, stock issue, payment problem, suspected fraud, or other reasonable operational issue.
If we cancel an order after payment has been received, you will receive a refund for the amount paid.
4. Pricing
All prices are displayed in the currency selected on the website.
Prices may change from time to time, but changes will not affect orders that have already been accepted.
Shipping charges, taxes, customs duties, import fees, or other charges may apply depending on the destination and will be shown at checkout where possible.
5. Payment
Payment must be made using one of the payment methods available at checkout.
Orders will normally be processed only after payment has been successfully received.
6. Personalized Products
Customers are responsible for checking the spelling and accuracy of names or other personalization details before submitting an order.
Personalized products are made specifically for the customer and may not be changed or cancelled once production has started.
Personalized items are non-returnable and non-exchangeable for change of mind.
If a personalized product arrives damaged, defective, incorrect, spoiled during transit, or contains an error caused by us, please contact support@shopkalaliving.com with your order number and clear photographs of the issue.
7. Shipping and Delivery
Our usual estimated delivery time is 15–21 business days, subject to destination, customs processing, courier delays, public holidays, and other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
We are not responsible for delays or failed delivery caused by incorrect or incomplete delivery information supplied by the customer.
8. Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees charged by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
9. Returns and Refunds
Eligible non-personalized products may be returned in accordance with our Return and Refund Policy.
We offer a 21-day return period for eligible products.
Customers are responsible for return shipping costs unless the product arrives damaged, defective, incorrect, or spoiled during transit.
Please review our full Return and Refund Policy for detailed conditions.
10. Damaged, Defective or Incorrect Products
Please inspect your order when it is received.
If your product arrives damaged, defective, incorrect, or spoiled during transit, please contact us as soon as possible at support@shopkalaliving.com.
Please provide:
- your order number
- a description of the issue
- clear photographs showing the product and any relevant packaging
Once reviewed, we may offer a replacement, exchange, or refund depending on the circumstances.
11. Cancellation
Orders may only be cancelled before they have entered processing or production.
Personalized orders may not be cancelled once production has begun.
Where Shopify's self-service cancellation feature is available, the applicable cancellation window shown during ordering or in your customer account will apply.
12. Consumer Rights
Nothing in these Terms of Sale limits any mandatory consumer rights that apply under applicable law.
Customers in the European Union may have additional statutory rights, including cooling-off rights for eligible non-personalized products. These rights may not apply to goods made to the customer's specifications or clearly personalized.
13. Contact
For questions about an order or these Terms of Sale, please contact: