Refund policy
We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@shopkalaliving.com.
Please note that approved returns will need to be sent to the following address:
KalaLiving
Bethel Suloko Jacobite Syrian Church Complex
Perumbavoor, Ernakulam
Kerala 683542
India
Customers are responsible for the cost of return shipping for eligible returns, unless the item arrived damaged, defective, incorrect, or spoiled during transit.
We recommend using a tracked shipping service. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@shopkalaliving.com.
Damages and issues
Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, spoiled during transit, or if you receive the wrong item.
To help us evaluate the issue, please provide:
- Your order number
- A description of the problem
- Clear photographs showing the damage or issue
Once reviewed, we may offer a replacement, exchange, or refund, depending on the circumstances.
Exceptions / non-returnable items
Certain items cannot be returned, including custom or personalized products, as these are made specifically for you.
Personalized products are non-returnable and non-exchangeable for change of mind.
However, if a personalized item arrives damaged, defective, incorrect, spoiled during transit, or contains an error caused by us, please contact us with your order number and clear photographs. Once reviewed, we may offer a replacement, exchange, or refund.
Please contact us if you have questions about whether your specific item is eligible for return.
Exchanges
Exchanges may be available for eligible items.
If you would like to exchange an eligible non-personalized item, please contact us first. Once the return is approved and received, we will provide further instructions.
If the item arrived damaged, defective, incorrect, or spoiled during transit, photographic evidence will be required before an exchange can be approved.
European Union 14-day cooling-off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, without providing a reason, where required by applicable consumer law.
The item must be returned in the same condition in which it was received, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that statutory cooling-off rights may not apply to goods that are made to the customer’s specifications or clearly personalized.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.
If approved, you’ll be refunded automatically to your original payment method. Please remember that it may take additional time for your bank or card provider to process and post the refund.
Original shipping charges are generally non-refundable unless required by applicable law or the item was damaged, defective, incorrect, or spoiled during transit.
If more than 15 business days have passed since we approved your refund, please contact us at support@shopkalaliving.com.
Nothing in this policy affects your statutory consumer rights.