Shipping policy

Orders are processed after payment has been successfully received.

Our usual estimated delivery time is 15–21 business days from dispatch. Delivery times may vary depending on the destination country, courier service, customs processing, public holidays, and other circumstances outside our reasonable control.

Shipping costs are calculated based on the destination country and will be shown at checkout where available.

Customers are responsible for providing a complete and accurate shipping address. KalaLiving is not responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.

For international orders, customs duties, import taxes, or additional fees may apply depending on the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Once your order has been dispatched, you will receive shipping or tracking information where available.

If your parcel arrives damaged, defective, incorrect, or spoiled during transit, please contact us as soon as possible at support@shopkalaliving.com with your order number and clear photographs of the item and packaging so we can review the issue.

For questions about shipping or delivery, please contact us at support@shopkalaliving.com.